We want you to be completely happy with your order. If something arrives damaged, incorrect or not as described, let us know and we’ll make it right with a replacement or a refund.
What we can and can’t return
For hygiene and safety reasons, most products can’t be returned once they’ve been opened. That said, if a product is faulty, damaged in transit, or the wrong item was sent, we’ll replace it or refund it — no pushback.
How to request a refund or return
Email us within 7 days of delivery with your order number, a short description of the issue, and a photo if the item arrived damaged. We’ll respond within one business day with the next steps.
Refunds
Approved refunds are issued to your original payment method and typically appear within 5 to 10 business days, depending on your bank.